Training & Development


Inicio HR offer a diverse suite of training solutions designed to empower individuals, leaders, and teams across every level of your organisation. Our training supports recruitment excellence, people leadership, performance management, resilience, DEI, finance, and personal growth through psychometric profiling.

 

Psychometric Profiling Services

 

The Power of Personality and Behavioural Profiling in Business

Personality and behavioural profiling tools are powerful instruments that help organisations unlock potential at every level. When implemented effectively, these tools can enhance team efficiency, reduce employee turnover, improve communication, and minimise workplace conflict and stress. More than just diagnostics, they support retention and engagement strategies, contributing to long-term individual and organisational growth.

Inicio HR is proud to have an accredited practitioner of both Lumina Spark and DISC, in the team, offering insights from two industry-leading psychometric systems. While both tools explore human behaviour, each has distinct strengths and applications.

Personality Profiling: DiSC

Psychometric Profiling | Enhance Working Relationships in OrganisationsDISC Portraits (Recruitment & Development)

  • Individual Behavioural Portrait
  • 30-minute 1:1 Coaching Session

Lumina Spark Portraits (Recruitment & Development)

  • Individual Personality & Behavioural Portrait
  • 30-minute 1:1 Coaching Session
  • Explores underlying and overextended behaviours for deeper insight

DISC: Behavioural Profiling for Performance and Communication Workshop

DISC is a practical and widely used tool that measures observable behaviours—how people act and communicate—especially under different workplace pressures. It’s invaluable throughout the employee lifecycle: from recruitment to development and team-building.

How DISC Supports Individuals, Teams and Organisations

  • Helps match people to roles that align with their behavioural strengths.
  • Guides action planning to increase engagement, improve performance, and enhance communication.
  • Offers insights into team dynamics and conflict resolution by understanding behavioural preferences.
  • Supports hiring managers in identifying best-fit candidates and improving retention.

Organisations using DISC include:

  • Marriott
  • Coca-Cola
  • Nissan
  • Mercedes-Benz
  • Shell

DISC Personality and Behavioural Profiling Workshop

  • Duration: 1 Day (10:00 AM – 4:00 PM)
  • Includes: Personal DISC profile (pre-completed online assessment)
  • Focus:
    • Understanding self and others
    • Building trust and effective relationships
    • Enhancing communication through “behavioural speed-reading”
    • Leveraging team strengths

Lumina Spark: Whole-Person Personality Insights Workshop

Unlike other tools that categorise individuals into fixed types or colours, Lumina Spark takes a holistic and inclusive approach. It honours complexity and individuality—recognising that we shift behaviours based on context, emotion, and stress. Lumina uniquely captures not only our everyday persona but also how we behave under pressure and in overextended states.

How Lumina Supports Individuals, Teams and Organisations

  • Increases self-awareness and emotional intelligence.
  • Equips individuals with tools for impactful communication and influence.
  • Promotes understanding of different personality aspects—our ‘persona,’ ‘underlying,’ and ‘overextended’ selves.
  • Drives collaboration and culture change by building empathy and psychological safety.

Organisations using Lumina include:

  • NHS
  • The Children’s Society
  • Pfizer
  • Heineken
  • Adidas Group

Lumina Personality and Behavioural Profiling Workshop

  • Duration: 1 Day (10:00 AM – 4:30 PM)
  • Includes: Personal Lumina Spark profile (pre-completed online assessment)
  • Focus:
    • Self-awareness and personal development
    • Understanding the three personas (Everyday, Underlying, Overextended)
    • ‘Journey to Composure’ – managing reactions under stress
    • Building authentic, effective relationships
    • Developing leadership and achieving results through communication

Choosing Between DISC and Lumina

Both tools offer immense value. DISC excels at providing quick, actionable insights into observable behaviour and communication styles. Lumina Spark, on the other hand, provides a deeper dive into the full spectrum of personality—ideal for developmental work, leadership journeys, and creating emotionally intelligent cultures.

Whether you’re looking to align talent to roles, build high-performing teams, or enhance your leadership pipeline, these tools can transform your approach.

Recruitment Mastery

  • Understanding the Role & Setting Up for Success
    Master essential questions for hiring manager briefings to set the foundation for effective sourcing.
  • Contemporary Sourcing Techniques
    Learn advanced Boolean search strategies and how to optimise LinkedIn for targeted talent discovery.
  • Crafting Compelling Recruitment Content
    Create engaging job ads, InMails, and social media content that resonates with top candidates.

Line Manager Development

Leading Your Teams with Positive Impact

  • Foundations of Employment Law
  • Right to Work Compliance
  • Effective Onboarding & Inductions
  • Managing Probationary Periods
  • Absence Management
  • Performance Management (Informal & Formal)
  • Preventing Bullying & Harassment
  • Conducting Effective Mediation
  • Understanding Leadership Styles

Employee Relations & Championing Performance

  • Handling Investigations, Disciplinaries, Grievances & Appeals
  • Implementing PIPs and PDPs
  • Conducting motivational Appraisals & Reviews
  • Setting Meaningful KPIs and Performance Targets

Building Resilience & Leading Through Change

  • Conducting Difficult Conversations
  • Managing Conflict Constructively
  • Delegation Techniques for Impact
  • Influencing with Purpose
  • Proactive, Engaging Interactions
  • Using the DREE Model to Influence Change
  • Strategic Business Planning (Sales, Engagement, Market Insight)

Customer Service & Sales Best Practice

Customer Service Excellence

  • Team Purpose & Culture Development
  • Building a Collective Mission Statement
  • Service Mindsets and Behaviour Standards
  • Communicating Effectively via Phone & Email
  • Speed-Reading Personality Types
  • Handling Challenging Service Users

Sales Performance Training

  • Overcoming Objections and Rebuttals
  • Building Sales Confidence and Obsession
  • Creating a Competitive, High-Performance Sales Culture

Diversity, Equity & Inclusion (DEI)

  • Crafting and Embedding Your DEI Strategy
  • Championing Inclusive Leadership
  • Creating Safe, Equitable Work Environments

Commercial Acumen & Finance for Leaders

  • Understanding P&L Statements
  • Forecasting and Labour Planning
  • Rota Building and Costing
  • Gross Profit, Net Sales, Contribution Margins
  • Fixed vs. Variable Costs
  • Depreciation, EBITDA & Financial Decision Making

Effective Leadership & Achieving Results

  • 7 Habits of Highly Effective People
    Empower yourself with timeless leadership principles.
  • Overcoming the 5 Dysfunctions of a Team
    Build trust, commitment, and results within your team.
  • FED Principles for Leadership
    Learn to Feedback, Engage and Develop your people to grow performance and impact.

Sexual Harassment in the Workplace

  • Understanding and Defining Sexual Harassment
  • Training Requirements Under New Regulations
  • Conducting Risk Assessments and Ensuring Compliance
  • Creating a Safe, Respectful Workplace

Coming Soon – Spring 2026

  • Tribunal Training (Role Play & Simulation)
    Prepare managers and HR teams for tribunal procedures through immersive role-play scenarios.